ALERT!

The Flash Player reached its End of Life on January 12, 2020. The only way to access webinars will be through the Webinato Application, which you can download from any login page.

Click HERE for more information about the Webinato Application.

The webinar freezes at Webinato Logo

Modified on Thu, 22 Apr 2021 at 11:59 PM

Sometimes when you attempt to access a webinar room, the page may appear frozen or stuck at the Webinato logo, or sometimes a blank white screen. When a webinar page loads, you should normally see a blank background and Webinato logo in the middle for few seconds, at first. In this specific case, the loading phase does pass the logo screen.


Workarounds


Webinato Application Cache?


Try clearing the application cache by following this article.


Firewall?


If you are joining the webinar through a restricted internet connection (enterprise network), please read this guide.


VPN?


Webinato cannot be accessed through VPN connections as those connections do not handle RTMP protocol well.


Poor Internet Connection?


Please make sure your connection is strong and not fluctuating. Read more here.


Please contact the Webinato Customer Support team if you require additional help.

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