Unable to Load Webinato Webinar Rooms

Please carefully follow this guide if you are unable to load the webinar room (it gets stuck at the Webinato logo).

On Windows

Step 1: 

Watch the Video Guide and Follow (the textual guide shows the same steps)

1. Exit the Webinato application
2. Open the following link in Windows Explorer
3. %appdata%
4. Now you must be in the folder C:\Users\< Your User Name >\AppData\Roaming 
   Your User Name is the username of your Windows login. It will be automatically populated when you open the %appdata% folder
5. Open the "Webinato" folder
6. Delete all the content in this folder 
7. Now, try accessing the Webinato webinar room.

Step 2: Only if Step One fails

1. Exit the Webinato Desktop App (must)
2. Download the file here: https://drive.google.com/file/d/1AxR9OFyI1dMB9nL8eEcF53IIcR1ai17l/view?usp=sharing
3. Extract the files 
4. Open Windows Explorer (Windows file viewer) and search for %appdata%
   Simply copy this and paste it into the address bar of the Windows Explorer, and press Enter. 
5. Now you must be in the C:\Users\<Your User's Name>\AppData\Roaming
6. Find the folder with the name webinato
7. Delete all the entries in this file (do not delete the folder): To Delete, press and hold the SHIFT key of your keyboard and press the Delete (or Del) keys together, then confirm the action.
8. Now, copy all the files you extracted from the downloaded file and paste them into this folder.
9. Launch the application or click the login link. This should bring the webinar room back.
10. If someone is unable to follow the steps, contact the technical support team.

On Mac

1. Uninstall the Webinato application 
2. Remove the /Users/<user>/Library/Application Support/Webinato/ folder
3. Reinstall Webinato from https://github.com/Webinato/WebinatoMacInstaller/releases/download/v1.1.7/WebinatoMacSetup.dmg
4. If someone is unable to resolve it, contact the technical support team.
5. If someone is unable to follow the steps, contact the technical support team.
   

Contact Support:

• Please install AnyDesk https://anydesk.com/en OR https://www.teamviewer.com/apac/solutions/use-cases/quicksupport/
• Create a ticket and provide us with your AnyDesk ID if you installed AnyDesk
• Accept the invitation so we can remotely fix the issue
• If you installed TeamViewer, provide us with the ID and Password.