ALERT!

The Flash Player reached its End of Life on January 12, 2020. The only way to access webinars will be through the Webinato Application, which you can download from any login page.

Click HERE for more information about the Webinato Application.

I keep getting disconnected

Modified on Mon, 01 Feb 2016 at 11:56 AM

Repeated disconnections from your Webinato room may indicate a problem with your internet connection or Internet Service Provider (ISP). To help, please check the following:

  • Please check your internet connection: If you have an unstable connection, either though wireless or even wired connections, the experience may be degraded. Please make sure that your connection is stable, above all else, as a more stable connection will ensure proper data transmission and a better experience.
  • Move to a wired connection, if possible: Our platform runs on all types of network connections, wireless included. However, if you are having problems playing back a recording smoothly, a wired connection may provide a more stable connection.
  • Contact your Internet Service Provider (ISP): Sometimes, even the best network providers have problems with their service, so please contact them if you are having unusual problems viewing internet content, including Webinato room content.
  • Check your Anti Virus Software/Firewall Security Settings: Sometimes, your anti virus software or firewall may be set to be very stringent regarding access to the network, and may mistakenly see Webinato sites as a threat. We assure you that all Webinato sites are safe, so please set *.webinato.com as a safe domain. For more information on this, please read this related article:

Webinar Access Page is Blank, or Room is Empty

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