This guide servers two purposes. One is to guide how to perform a new installation, and the other is to walk you through the un-installation and re-installation of the Webinato Screen Sharing application during troubleshooting.

  • If this is a first-time installation, skip the un-installation procedure and proceed to the Installing/Reinstalling the software section.
  • If you recently updated your computer's operating system, graphics card drivers or other core computer components, it is highly advised for you to reinstall the Screen Sharing application for optimal results. Changes to core components can greatly affect the performance of the Screen Sharing engine, and a reinstall is necessary for the application to see these core changes properly.

Uninstalling the Software
To uninstall the Screen Sharing application, you can follow two paths. 
  1. Via Windows Control Panel.
  2. Application Uninstaller.

Method 1
  • Open Windows Control Panel.
    • To open the Control Panel, click the Start Menu icon or Windows Key.
    • Click 'Control Panel'.
    • Windows Vista / 7: 
      • Click Uninstall a Program link (Add/Remove programs in Windows XP. Please note that we no longer provide assistance for Windows XP. We strongly recommend upgrading the operating system).

  • Scroll and locate 'Webinato Screen Share'. 
  • Click Uninstall button (click Remove button if it is Windows XP).
  • Wait until you see Complete status in the top left area and then close the uninstaller.

Method 2
  • In the start menu search bar, type %programfiles% and click on 'Program Files'.
    • If the Operating System is 64bit, you need to go to 'Program Files (x86)'.
  • Locate folder with the name omnovia.
  • Open it and locate the 'Projector' folder.
  • Double click the uninstall.exe (or uninstall).
  • Wait until you see Complete status in the top left area and then close the uninstaller.
  • Delete C:\driver folder.

Uninstalling the Mirage Driver/Image Driver (Windows)

If you are using Windows and you are experiencing slow or lagged performance when Screen Sharing, you may have to uninstall and re-install a component of the software called the Mirage Driver, or Image Driver. To do this:
  • Make sure all instances of the Screen Sharing Software are stopped, and follow the uninstallation procedure above.
  • Find the Computer icon on your Desktop, or locate it in your Start Menu, and right-click on it. Select "Manage" from the menu. Agree to the UAC popup, if necessary.

  • In the Computer Management window, click the Device Manager link on the left side.
  • Click the small arrow mark to the left of the Display adapters item to expand it.
  • Look for an item called Mirage Driver, and right-click it. Select "Uninstall"

  • In the confirmation window, check the box next to "Delete the driver software for this device." and then click OK.

  • You will be prompted to restart your computer. Before restarting, open the root folder using Windows Explorer (In general, it is the drive where Windows installed - C: partition in most cases). 
  • Locate the driver folder (C:\driver).
  • Delete the driver folder.
  • Reboot the computer.
  • After the reboot, please follow the software re-installation procedure below. The Mirage Driver/Image Driver will be installed in the background.

 Installing/Reinstalling the Software and Image/Mirage Driver

Method 1: In-Room Re-install Link
You can now redownload and reinstall the Screen Sharing Application via an in-room link. Please refer to this article for more information:
Re-installing the Screen Sharing Application via In-Room Link

Method 2: Automatic Detection
  • Login to the web conference room as an Admin/Presenter.
  • Click Start Desktop Sharing button.
  • Click Install and Launch button when you see the launch panel.

    2015-12-23 16_34_22-Technical Room - omNovia - Webinars.png

  • Note: The button next to Start Screen Sharing  button (to the right) is the Screen Sharing Settings button. From this button, you can configure Screen Sharing Preferences prior to the installation. 
  • When prompted, save the WebinatoScreenShare.exe to the computer (i.e. On to the Desktop). Please make sure that it is not blocked by any security application or the browser itself.
  • Double click the setup file.
  • Click 'Allow' button if warned by the User Access Control (Windows).
  • Wait until the installer finishes the installation.
  • Now, the Screen Sharing application will be loaded automatically.
  • Note: If something goes wrong, you may receive a message  'Could not connect to live room. Please Disregard this message and click 'OK'. In this case, you need to relaunch the application using the 'Start Screen Sharing' button once again.

Method 3: Installing Externally.
  • Download the installation file here: For MacFor PC.  
    • When prompted, save the WebinatoScreenShareSetup to the computer (i.e. On to the Desktop). Please make sure that it is not blocked by any security application or the browser itself.
  • Double click the setup file (PC), or drag the application from the setup folder to your applications folder (Mac).
  • Click 'Allow' button if warned by the User Access Control (Windows).
  • Wait until the installer finish the installation, or the file to copy.
  • You may receive a message such as 'Could not connect to live room'. Please disregard the message. Click 'OK' button to proceed. In this case, you do need to relaunch the application by clicking 'Start Screen Sharing' button once again. Please understand that the message you received does not indicate an error. Installing the the application externally does not require you to be in a live room.

  • To re-install the application, you must close the screen sharing launcher if it is already launched and failed to open the Screen Sharing module.
  • If you receive, connecting followed by interrupted and reconnecting messages within the Screen Sharing module (status will be displayed within the control panel which contains Region, Monitor and Application buttons - right below the left most button by default), you need to stop the application, exit the room, logout from the computer and log back in, in order to terminate the running Webinato Screen Share Engine.exe instances. Otherwise, the un-installation will not be successful.
  • You may receive a message along the lines of cannot connect to a live room and do you want to re-install the application and try again. If this is the situation, please make sure that there are no Internet Security applications/Firewalls/Corporate Firewalls/Antivirus Applications, and do not block the screen sharing applications (Webinato Screen Share.exe and Webinato Screen Share Engine.exe) and the network activity.

Dependencies: The following components are required to run the screen sharing application.

  • .Net Framework is required (at least 1.1). On Windows XP, the Screen Sharing application will fail when launched (with error message boxes). On Windows 8, you will be required to install a Windows feature - .Net Framework 3.5 (includes .Net 2.0 and 3.0).
  • Flash Player ActiveX is required to run the application. If it does not exist, it will fail. You can install the ActiveX by navigating here with any browser (Installation is no longer required on Windows 8 and future versions).
  • If any installed component is missing, you will see .Net related errors (in debugger window). Please verify if all the components are properly installed and available in either C:\Program Files\omNovia\Projector (Systems running 32 bit Windows) or in C:\Program Files (x86)\omNovia\Projector (systems running 64 bit Windows).
  • If you are still getting screen sharing launch errors, please run Windows Update and make sure you have all current Security Updates installed. A missing Security Update could cause the Screen Sharing application to become stuck at connecting and to not function properly.

For troubleshooting steps, please click here.