If you are unable to open files inside the Documents Folder (displayed at the bottom right corner) this could be due to one of the reasons listed below. Please follow these steps to ensure you can access files.
Scenario 1: You might receive the following error
Special note: NumericID can be a numeric value.
Fix: Windows Operating System
- Please follow the procedure and synchronize the system clock.
- Log in as an administrator.
- Right-click the System Time panel in the taskbar (at the bottom-right corner).
- Click Adjust Date/Time option.
- Make sure time zone selection is accurate (best practice).
- If the time is inaccurate, either manually edits the clock or following the next few steps to configure a time server to synchronize your system clock with an internet time server.
- Click the Internet Time tab.
- Click the Change Settings button.
- Select Synchronize with an Internet time server if it is not already selected. By default, the time server is time.windows.com. But you can use a custom server.
- Click Update now.
- If successful, Click OK twice to close the panels.
Fix: Mac OS X - You can adjust the clock manually or sync with an NTP. However, with Mavericks, it is better to keep the clock synchronized manually as reports tell that there are issues with Internet time synchronization.
Scenario 2: You may also receive different error messages (e.g., error 102: net::ERR_CONNECTION_REFUSED)
- If you are using a Proxy Server IP Address for your browser/router (or a Proxy Application), note that some proxy servers do not allow downloads. You have to use the IP address provided by your ISP. Note: Certain types of malware (Trojans and Win32 viruses) alter these configurations.
- Corporate Firewall/System Policies
If you are in a network that is managed by a corporate firewall or system policies, those configurations may prevent you from downloading from unknown sites (or download may be prohibited). In this case, you have to contact your Systems Administrator.
- Personal Firewall/Internet Security Application
If you are using a personal firewall or internet security applications, you have to configure rules to access *.webinato.com and allow file downloads. Alternatively, you can temporarily disable the application.